I installed Fetch Connect, connected my Android smartphone to my computer (desktop or laptop) and “nothing is happening” (meaning, there are no popups on the computer, and there’s a red dot on the Fetch Internet app on my Android).
There are many Android devices in service, and it is possible that we haven’t installed the drivers for your specific Android device into Fetch Connect. Don’t worry! We can solve this problem. We’ll need you to submit your Android device’s drivers to us, and then we’ll publish an update to Fetch Connect, and notify you that the update is ready. And, we can probably get this done for you within 24 hours or less, and if it’s during normal business hours, (M-F 9am-5pm EST) probably in less than an hour. Here’s what we need you to do.
- In the Settings page of the Fetch Internet app on the top you’ll see “Submit My USB Drivers”.
- Fill out the instructions, fill out the form and click submit.
Thank you for your patience, and we promise we’ll get an update out as quickly as possible.
I connected my Android smartphone to my computer (desktop or laptop) and my computer still doesn’t have Internet.
Make sure that you have:
- installed Fetch Connect (the free computer-companion application for Fetch) onto the computer upon which you need Internet access.
- connected the correct charging cable from the smartphone that has the Fetch Internet app on it to the computer upon which you need Internet access.
- you have the Fetch Internet app on your smartphone open.
If you’ve done all these things and Fetch Internet still isn’t granting your computer Internet access, please unplug your smartphone from your computer and then plug it back in. This fixes all issues 99% of the time. If you’ve done this and Fetch Internet still isn’t granting your computer Internet access, please do the following in the following order:
- unplug the charging cable
- restart your computer
- quit out of the Fetch Internet app on your smartphone
- plug the charging cable back in to your computer
- open up Fetch Connect on your computer
- open the Fetch Internet app on your smartphone (almost always, the Fetch Internet app will open automatically)
You should be good to go.
I’m connecting my charging cable from my Android to my computer, but Fetch Connect doesn’t “see” my Android smartphone. What should I do?
The issue here may be that your charging cable is only a charging cable and not a cable that carries data through it. This can be easily fixed simply by using a charging cable that also carries data through it. Usually the wire will be a little bit thicker if it also carries data than if it just charges your Android. Go to Staples, BestBuy, Target or Walmart (or online at Amazon) and ask for a charging cable that also carries data through it. This information will be clearly listed on the packaging.
You can double check if this is the case by doing the following. On your computer, go to the System Tray and click within the search. Search for ‘Device Manager’ and then open your Device Manager. Now, look at all the devices under either Portable Devices or Universal Serial Bus Controllers, and see if your Android device is listed here. If it is, then you are probably using the correct charging cable, and this is not the issue. If you do see your device here, please email us at email@example.com so that we can quickly troubleshoot the issue with you and resolve it quickly.
Fetch Internet worked amazingly. But now on my computer I want to connect to my usual WiFi, and even though I can see that I have a connection to the Internet, when I open up my web browser, it says that I don’t have an Internet connection.
On your computer, go to the System Tray and shut off Fetch Connect. The System Tray is on the bottom-right of your task-bar. If you don’t see the Fetch Connect icon, then click on the symbol that looks like a two-sided triangle, and you’ll see a bunch of other icons there. The Fetch Connect icon is blue and looks exactly like the Fetch Internet app icon on your smartphone.
If you don’t see the Fetch Connect app icon open, then please open Fetch Connect, go back to the System Tray, and exit (shut down) the Fetch Connect application on your computer.
Now go back to your web browser and click refresh. You should be good to go.
I installed Fetch Connect on my Mac, but now my WiFi seems to be all screwed up regardless of whether I’m using Fetch or not. How do I fix this?
Sometimes, (very rarely) depending on the build of your Mac, this issue can happen. Not to worry, this can be fixed within 2 minutes and you’ll never suffer from this issue again. We know how terrifying this issue can seem. Below are the instructions to fix the issue. Here is a PDF with the same instructions with screenshots for more visual learners. If this does not resolve the issue, please contact us to schedule a phone call with a member of our technical support team to walk you through troubleshooting and resolving the issue.
- Open “Network Preferences” on your Mac.
- Click on the Gear icon and select “Set Service Order”.
- Drag “Tether_Connection” to the bottom of the list.
- Click “OK”. Please see if this resolves the issue. If it does not resolve the issue, or if “Tether_Connection” was already at the bottom of the list, then please do the following:
- Open “Network Preferences” (again).
- Highlight “Wi-Fi” and click on the minus sign toward the bottom left.
- Click “Apply”.
- Now, click on the plus sign. Then, select “Wi-Fi” in the dropdown. Click “Create”.
- Click on the Gear icon and select “Set Service Order”. Drag “Wi-Fi” to the top of that list.
- The issue should be resolved.
Fetch Internet is working, but now I can’t transfer files from my Android phone to my computer. What gives?
In order for Fetch Internet to work properly, it needs access to certain drivers that some Android devices use for transferring files. Unfortunately, there’s currently no way to share these drivers between the Fetch Internet app and the USB-file transfer protocol. It’s not like a game of ping pong.
- To have your cake (Fetch Internet) and eat it too (still transfer files from your Android to your computer), you could opt to transfer files to and from your Android device to your computer using Bluetooth. If you’re just using the file-transfer option for transferring pictures and videos, you could also consider storing those pictures and videos instead with Google Photos (totally free with unlimited storage).
- Of course, if you need to, you could always uninstall Fetch Connect on your computer, which would resolve the file-transfer issue, but certainly won’t solve your “I need to use my Android’s Internet access on my computer securely, safely and without breaking the bank and without using Public WiFi or my super duper expensive and not so great hotspot” issue!
- Another way to have your cake and eat it too, is to turn on developer mode on your Android when you need to transfer files from your Android to your computer, and then to turn off developer mode when you’re ready to use Fetch again. If you do not know how to turn on developer mode on your Android device, see below for a quick tutorial.
Our How To Turn On and Off Developer Mode Tutorial
- On your Android device, go to Settings.
- Now, go to About Phone.
- Now, go to Software Information.
- Now, tap on “Build Number” seven times. Yep, seven times.
- You should see a message appear telling you that Developer Mode is now on.
- Go back to Settings (tap on the back button on the top left twice) and scroll down to the bottom, where you should now see “Developer Options“.
- Tap on Developer Options.
- Scroll down just a smidgen, and do you see where it says USB Debugging? Turn that on. Now, tap on the OK to allow USB debugging.
- Ok! You should now be able to transfer files from your Android device to your computer. However, until you turn off Developer Mode, Fetch will be temporarily disabled.
- To get back Fetch functionality, go to Settings, then tap on Developer Options and then on the top right, click to turn Developer Options off. You should instantly regain Fetch functionality.
- It’s kind of a small pain in the neck to go back and forth between turning on and off developer mode every time you need to transfer files, (we strongly recommend considering a cloud-syncing solution for your photos and videos), but since turning on an off Developer Mode is also an option, we wanted to make sure that you’re aware of it!
I was using Fetch, but all of a sudden it stopped working on my Windows computer. On my Android I see a green dot, and Fetch Connect on my Windows computer is open, it shows me that it is connected to my Android but I still can’t get an Internet connection on my web browser. How do I fix this?
Yep. This is a rare problem, but it is easily fixed. First, let’s make sure that what we think is the problem is actually the problem.
Confirmation of Issue
- Please go to the search bar on your task bar and type in “Control Panel”, and then open the Control Panel.
- Click on “Network and Internet”.
- Click on “Network and Sharing Center.
- On the left hand side, click on “Change adapter settings”.
- Do you see “TeliApp Tether Connection” in this window?
- If so, then we know the problem and will solve it now (see below).
- If not, then please contact us so we can troubleshoot the issue with you.
How to Solve the Issue
- Please exit out of Fetch Connect on your Windows computer.
- Go to the search bar on your task bar and type in “Uninstall”, and then click/open “Add or remove programs”.
- Type in “Fetch” into the search field.
- Uninstall Fetch Connect.
- Go to https://fetch.teliapp.com/download/windows/latest to download the latest Fetch Connect installer for your Windows computer.
- Restart your Windows computer. (This is very important. Don’t skip this step!)
- Install Fetch Connect.
Your problem should be resolved.
Why did this happen? There was a Windows update that affected Fetch on some computers. The latest version of Fetch Connect resolves the issue. Please contact us if you have any other technical issues!
I can’t find an answer to my specific issue, or I did find an answer, but when I followed the instructions, it still “doesn’t work”. What do I do?
Please fill out the form located on: https://labs.teliapp.com/fetch-support/ and we’ll troubleshoot the issue with you. Give us about one business day to research the issue and get in touch. The issue may be driver related, so please make sure to tell us the make/model of your smartphone so that we can quickly resolve your issue.