I installed Fetch Connect, connected my Android smartphone to my computer (desktop or laptop) and “nothing is happening” (meaning, there are no popups on the computer, and there’s a red dot on the Fetch Internet app on my Android).
There are many Android devices in service, and it is possible that we haven’t installed the drivers for your specific Android device into Fetch Connect. Don’t worry! We can solve this problem. We’ll need you to submit your Android device’s drivers to us, and then we’ll publish an update to Fetch Connect, and notify you that the update is ready. And, we can probably get this done for you within 24 hours or less, and if it’s during normal business hours, (M-F 9am-5pm EST) probably in less than an hour. Here’s what we need you to do.
- In the Settings page of the Fetch Internet app on the top you’ll see “Submit My USB Drivers”.
- Fill out the instructions, fill out the form and click submit.
Thank you for your patience, and we promise we’ll get an update out as quickly as possible.
I connected my Android smartphone to my computer (desktop or laptop) and my computer still doesn’t have Internet.
Make sure that you have:
- installed Fetch Connect (the free computer-companion application for Fetch) onto the computer upon which you need Internet access.
- connected the correct charging cable from the smartphone that has the Fetch Internet app on it to the computer upon which you need Internet access.
- you have the Fetch Internet app on your smartphone open.
If you’ve done all these things and Fetch Internet still isn’t granting your computer Internet access, please unplug your smartphone from your computer and then plug it back in. This fixes all issues 99% of the time. If you’ve done this and Fetch Internet still isn’t granting your computer Internet access, please do the following in the following order:
- unplug the charging cable
- restart your computer
- quit out of the Fetch Internet app on your smartphone
- plug the charging cable back in to your computer
- open up Fetch Connect on your computer
- open the Fetch Internet app on your smartphone (almost always, the Fetch Internet app will open automatically)
You should be good to go.
I’m connecting my charging cable from my Android to my computer, but Fetch Connect doesn’t “see” my Android smartphone. What should I do?
The issue here may be that your charging cable is only a charging cable and not a cable that carries data through it. This can be easily fixed simply by using a charging cable that also carries data through it. Usually the wire will be a little bit thicker if it also carries data than if it just charges your Android. Go to Staples, BestBuy, Target or Walmart (or online at Amazon) and ask for a charging cable that also carries data through it. This information will be clearly listed on the packaging.
You can double check if this is the case by doing the following. On your computer, go to the System Tray and click within the search. Search for ‘Device Manager’ and then open your Device Manager. Now, look at all the devices under either Portable Devices or Universal Serial Bus Controllers, and see if your Android device is listed here. If it is, then you are probably using the correct charging cable, and this is not the issue. If you do see your device here, please email us at firstname.lastname@example.org so that we can quickly troubleshoot the issue with you and resolve it quickly.
Fetch Internet worked amazingly. But now on my computer I want to connect to my usual WiFi, and even though I can see that I have a connection to the Internet, when I open up my web browser, it says that I don’t have an Internet connection.
On your computer, go to the System Tray and shut off Fetch Connect. The System Tray is on the bottom-right of your task-bar. If you don’t see the Fetch Connect icon, then click on the symbol that looks like a two-sided triangle, and you’ll see a bunch of other icons there. The Fetch Connect icon is blue and looks exactly like the Fetch Internet app icon on your smartphone.
If you don’t see the Fetch Connect app icon open, then please open Fetch Connect, go back to the System Tray, and exit (shut down) the Fetch Connect application on your computer.
Now go back to your web browser and click refresh. You should be good to go.